Returns & Exchanges

At Ita Bag Shop, we want you to be completely satisfied with your purchase of our bags and accessories. If your item isn't the perfect fit for your collection, we offer a 30-day window for returns and exchanges on all items in original condition.

1

Initiate Your Request

Contact our support team with your order number and a brief reason for the return to receive your Return Authorization number.

2

Prepare Your Package

Carefully pack your Ita Bag in its original packaging, ensuring all protective inserts and bonus inserts are included to prevent damage during transit.

3

Ship Item Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.

4

Receive Refund or Exchange

Once our team inspects the returned item, we will process your full refund to the original payment method or ship out your requested exchange item.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing